Hey There, Adventurer!

Please, we desire that you get to enjoy every part and equipment you purchase from Derose Outdoors. But if there is something that is not to our satisfaction, you know we have your back. Follow the Refund Policy below.

Our Promise to You

If the product that you purchased from our store does not make you fully satisfied, feel free to contact us. Whatever the utility – get it for safety and survival, a travel companion, or camping equipment, let us assist to set things straight.

Easy Refunds

Change your mind? No worries! You are allowed only thirty days from the time you got the order to request a refund. Simply ensure that the item is new and has not been used before, it should even come with its tags and packing.

How to Get Your Refund

1. Contact Us: You can reach us through the address [support@deroseoutdoors. com]. com](mailto:If you would still like your money back, please contact support@deroseoutdoors. com with the following details; your order number and why you want your money back. We will reply to you soon regarding the next steps.
2. Pack It Up: The item should be wrapped in its box securely.
3. Send It Back: We will also give you a return label which you will then affix to your package and post back to us. Make sure it agrees with the rest of your package and take it to the nearest post office.

When You’ll Get Your Money Back

If you’ve completed our return questionnaire, we’ll evaluate your item after it has been returned and once we’ve checked it, we shall issue your refund to the method used at purchase within five to seven business days. Simple!

Important Things to Know

• Sale Items:

  Refunds are only available for items of a regular price and not in Merchandise Credit or Warehouse Sale items. As for the goods and services that were sold, the buyer cannot return them since all items are marked as being sold as is.

• Shipping Costs:

  Taxes are applicable and local shipping charges if any will not be refunded. Returning costs include the shipping fees, the customer should note that if they get a refund, the fees for the return shipping will be deducted.

• Damaged or Defective Items:  In the event your item was damaged or defective upon receipt, please inform us via [support@deroseoutdoors. com](mailto:and if not, they can contact us through [email protected] deroseoutdoors. com so that we can rectify it.

Need Help?

Here are some questions you may have and answers that might help; We’re here for you! Contact our helpful customer support at [support@deroseoutdoors. com, We offer quality services/ products to satisfy the requirements, As well we operate 24/7 to ensure our valued customers are attended to under any instance. com](mailto:need (Please contact us through the e-mail provided at support@deroseoutdoors. com) and we will reply as soon as we can.

Thanks for choosing Derose Outdoors. Let us assist you prepare for your next expedition.

Happy Trails,
The DeRose Outdoors Team

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Feel free to adjust any part of this policy to better fit your needs or brand voice!